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AI-Driven Customer Insights Platform
Location
Minnesota
Role
Principal Consultant
Date
2023
Technology
Google Cloud AI, Salesforce CRM, Natural Language Processing, Machine Learning, BigQuery
Summary: Managed the design and deployment of a cutting-edge customer insights platform leveraging Google Cloud AI services and Salesforce CRM integration. By utilizing natural language processing and machine learning, this platform provided actionable, real-time insights into customer behavior, increasing client engagement by 40%. The project was a game-changer for the client, enabling deeper personalization and significantly improving customer satisfaction.
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